Delivery and Returns Terms
Review our delivery, cancellation and refund terms for our translation and consulting services.
Last updated: 22 October 2026
This English text is provided for information. In case of any discrepancy, the Turkish version prevails.
These terms apply to all services sold by LANSARİN ULUSLARARASI İDARİ DANIŞMANLIK VE TERCÜMANLIK TİCARET LİMİTED ŞİRKETİ ("Lansarin") by means of a Quotation (Teklif Formu). Seller details are set out in the Pre-Contractual Information Form and in the company information at the bottom of the page.
1. Delivery Methods
| Method | What is delivered | Fee |
|---|---|---|
| E-mail or WhatsApp | PDF or scanned copy of the translation, consulting deliverables | Free of charge |
| By hand at the Antalya office | Sworn translations bearing a wet-ink signature and stamp, notarised documents | Free of charge |
| At the relevant notary office | Notarised translations; the notary office details are communicated to the client separately | Free of charge (notarial fees excluded) |
| Parcel service or courier (domestic and international) | Physical documents, to the address provided by the client | Borne by the client unless otherwise stated in the Quotation |
The delivery method is determined in the Quotation or when the order is placed. Sworn translations bearing a verification code can be verified on the Document Verification page.
2. Delivery Time
2.1. The delivery date is stated in the Quotation and starts to run from the confirmation of payment. For urgent work, same-day delivery is possible if stated in the Quotation.
2.2. The delivery date is conditional on the client providing all necessary documents and information in full. Any time lost due to missing documents is added to the delivery time.
2.3. The processing times of notary offices, consulates, courier companies and other bodies are estimates. Lansarin is not liable for delays caused by these bodies; the client is informed without delay once a delay becomes known.
2.4. The translation service is deemed delivered when the electronic copy of the translation is sent to the client. Additional procedures such as physical delivery and notarial certification are subject to their own timescales.
3. Presentation of the Original Document
Procedures for which legislation requires the original document to be presented cannot be completed entirely online. In such cases, the client sends the original document by courier or hands it in personally at the office or the relevant notary office; the client is informed in advance whether the original is required. Until the original document has been sent, the process cannot be completed and the delivery time does not run.
4. Cancellation and Refunds
| Situation | Refund |
|---|---|
| The right of withdrawal was exercised within the withdrawal period and performance of the service had not begun | Full amount paid |
| The client cancelled before work began | Full amount paid |
| Performance of the service began with the client's approval and the client cancelled | No right of withdrawal (Regulation, Art. 15(1)(h)). Lansarin may refund the price of the uncompleted part; this amount is notified in writing. |
| Lansarin was unable to perform the service or declined to provide it because of concerns about a document's authenticity | Full price of the unperformed part |
| The service delivered contains a material error | Correction, price reduction or refund under Section 6 |
Fees and charges paid on the client's behalf to notary offices, consulates and other bodies, as well as shipping costs already incurred, cannot be refunded unless the body concerned refunds them.
5. Refund Method and Timing
5.1. Refunds are made within 14 (fourteen) days at the latest from the acceptance of the refund request or from the date on which the notice of withdrawal reaches Lansarin.
5.2. Card payments are refunded through TKPAY to the card used for payment: refunds made on the day of payment are processed as a cancellation of the transaction, refunds made on later days as a refund. Depending on the card-issuing bank, the amount usually takes 3–10 business days to appear on the card account. Partial refunds are possible.
5.3. Payments made by bank transfer (EFT) are refunded to the account from which the payment was received or to an account in the client's own name notified by the client in writing. Payments made at the office in cash or by card are refunded by the same method.
5.4. Refunds are made in the currency in which the payment was made. Exchange-rate differences applied by the card-issuing bank are outside Lansarin's control.
6. Defective Performance
If the service delivered contains a material error, the client notifies info@lansarin.com upon becoming aware of it. Lansarin corrects the error as a priority and free of charge. The client's rights under Articles 13 to 15 of Law No. 6502 on Consumer Protection to re-performance, a price reduction and termination of the contract are reserved. Errors resulting from incorrect or incomplete information provided by the client are not considered defects.
7. Notices and Contact
Requests for withdrawal, cancellation and refunds are submitted by e-mail to info@lansarin.com, by registered e-mail (KEP) to lansarin@hs01.kep.tr, or in writing to the office address. Telephone and WhatsApp: +90 242 606 0004. Please state the Quotation number (TKF-…) in your request.