Delivery and Return Terms

Read our delivery and return terms for translation and consulting services, including timelines, refund policy, and cancellation rights.

Last updated: 24 July 2026

This is a courtesy translation provided for convenience. In case of any discrepancy, the Turkish version is legally binding.

Last updated: 24 July 2026

1. General Information

These Delivery and Return Terms apply to the services promoted at www.lansarin.com and sold via a payment link (iyzico) by LANSARİN ULUSLARARASI İDARİ DANIŞMANLIK VE TERCÜMANLIK TİCARET LİMİTED ŞİRKETİ ("Lansarin").

Seller Details:

  • Company name: LANSARİN ULUSLARARASI İDARİ DANIŞMANLIK VE TERCÜMANLIK TİCARET LİMİTED ŞİRKETİ
  • Address: Fabrikalar Mah. Namık Kemal Blv. No: 51B, Dalga Kule Plaza, Kat: 6, Ofis: 34-35, Kepez / ANTALYA 07090, Türkiye
  • Tax Office / Tax No: Antalya Kurumlar Vergi Dairesi / 6081722390
  • MERSİS: 0608172239000001
  • KEP: lansarin@hs01.kep.tr
  • Email: info@lansarin.com
  • Phone: +90 242 606 0004

2. Scope of Services

Lansarin provides sworn and standard written translation, interpretation (consecutive/accompanying), support for notarial and official-authority procedures, document retrieval, visa and immigration consulting, and business consulting services. The scope, timeline and fee of the service being sold are clearly stated in the quote sent to the customer and/or in the payment link.

3. Delivery Terms

3.1. Electronic delivery: Unless otherwise agreed, translation and consulting deliverables are delivered electronically (PDF, etc.) to the email address or WhatsApp number provided by the customer. Electronic delivery is free of charge.

3.2. Physical delivery: Wet-signed/stamped sworn translations and notarized documents may, at the customer's choice, be (a) collected in person from our Antalya office, (b) sent by courier to the address provided by the customer, or (c) collected from the notary office where the notarization is performed; the details of the relevant notary office are communicated to the customer separately. Unless expressly stated otherwise, courier costs are borne by the customer.

3.3. Delivery time: Delivery time varies according to the nature, volume and language pair of the work and is communicated to the customer at order confirmation. Same-day delivery is available for urgent work. For services that depend on the processing times of third-party institutions (such as retrieving documents from official authorities), the stated timelines are estimates; Lansarin cannot be held liable for delays caused by such institutions.

3.4. Delivery begins after payment is completed. Where agreed, work may begin with a partial advance payment.

3.5. Presentation of the original document: Procedures for certain documents cannot be completed entirely online; where legislation so requires, the original document must be presented and verified. In such cases the process cannot be completed until the original has been presented; the customer undertakes to send the original by courier or to deliver it in person to our office or to the relevant notary office. The original may also be presented when collecting the finished translation. Responsibility for presenting the original rests exclusively with the customer; Lansarin informs the customer whenever the original is required.

4. Fees and Payment

4.1. Unless stated otherwise, all fees are quoted in Turkish Lira (TRY), VAT included.

4.2. Final quote: The final fee is calculated on the basis of the volume, nature and language pair of the work, using the rates published on the "Pricing" page of our website. The final quote is sent to the customer within a maximum of 3 (three) working hours after the request has been reviewed by a Lansarin staff member. Our working hours: Monday–Friday 09:00–18:00, Saturday 10:00–14:00 (Istanbul time). The final quote and the estimated delivery time are communicated, following our company's assessment, via the contact channels provided by the customer (mobile phone, SMS, WhatsApp, email, Telegram). Performance of the service begins only after payment has been completed.

4.3. Payments can be made by the following methods:

  • Payment link: by Visa, MasterCard and other supported bank/credit cards via a secure payment link generated on the infrastructure of the payment institution iyzico. Card details are not viewed or stored by Lansarin.
  • Bank card at the office: via POS terminal at our Antalya office.
  • Cash at the office: provided the amount does not exceed the current documentation threshold under the Tax Procedure Law (currently TRY 7,000); amounts above this threshold must, by law, be paid through banks or financial institutions.
  • Bank transfer: to the accounts below.

Bank details: TÜRKİYE GARANTİ BANKASI A.Ş. — SWIFT: TGBATRISXXX

  • TR98 0006 2001 2260 0006 2954 99 — Turkish Lira (TRY)
  • TR42 0006 2001 2260 0009 0720 65 — United States Dollar (USD)
  • TR69 0006 2001 2260 0009 0720 64 — Euro (EUR)
  • TR37 0006 2001 2260 0009 0714 76 — Pound Sterling (GBP)

4.4. Notary and consular fees: As required by legislation, notary fees and charges as well as consular fees are paid by the customer directly to the relevant institution; Lansarin cannot act as an intermediary for these payments. Lansarin undertakes to assist the customer with up-to-date information on such fees and charges.

5. Right of Withdrawal and Return Terms

5.1. Where the customer qualifies as a consumer, under Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation, the customer has the right to withdraw from a service contract without giving any reason within 14 (fourteen) days from the day the contract is concluded.

5.2. Exceptions to the right of withdrawal: Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases:

  • Work prepared in line with the customer's requests or personal needs (translations and similar customer-specific service deliverables fall within this scope);
  • Services whose performance has begun, with the customer's approval, before the withdrawal period expires;
  • Services performed instantly in electronic form and intangible goods delivered to the customer instantly.

Accordingly, once the translation/consulting process has begun with the customer's approval, or the work has been delivered, the right of withdrawal can no longer be exercised.

5.3. Cancellation and refunds:

  • If performance of the service has not yet begun, the full amount paid is refunded upon the customer's cancellation request.
  • If performance has partially begun, the fee for the completed portion is deducted and the remaining amount is refunded.
  • Refunds are made via iyzico to the original payment method (the same card) within 14 days at the latest after the request is approved.

5.4. Withdrawal/cancellation notices may be sent by email to info@lansarin.com or by phone at +90 242 606 0004.

6. Defective Performance

If the delivered work contains a material error affecting its substance, the customer may request a free correction by notifying us within a reasonable time after delivery. Lansarin remedies the notified errors as a priority. Where correction is not possible, a price reduction or refund is considered. The customer's rights arising from Law No. 6502 are reserved.

7. Contact

For any questions regarding delivery and returns: info@lansarin.com | +90 242 606 0004 | WhatsApp: +90 242 606 0004